Jewal Mart logo
Digital Gold 24K:₹15,488/g+0.24%|
Gold 24K:₹15,488/g+0.24%|
Gold 22K:₹14,198/g+0.2%|
Gold 18K:₹11,616/g+0.2%|
Gold 24K (10g):₹1,54,880+0.24%|
Silver:₹249/g+0.5%|
Digital Gold 24K:₹15,488/g+0.24%|
Gold 24K:₹15,488/g+0.24%|
Gold 22K:₹14,198/g+0.2%|
Gold 18K:₹11,616/g+0.2%|
Gold 24K (10g):₹1,54,880+0.24%|
Silver:₹249/g+0.5%|
Digital Gold 24K:₹15,488/g+0.24%|
Gold 24K:₹15,488/g+0.24%|
Gold 22K:₹14,198/g+0.2%|
Gold 18K:₹11,616/g+0.2%|
Gold 24K (10g):₹1,54,880+0.24%|
Silver:₹249/g+0.5%|

Grievance Redressal

We are committed to resolving your concerns promptly and fairly.

1. How to File a Complaint

If you have a complaint regarding any of our services, you can reach us through the following channels:

Email: care@jewalmart.in

Phone: +91 91991 69160

Visit: No F5/3 4th Main Road SIDCO Nagar Villivakkam Chennai - 600049

2. Resolution Timeline

We aim to acknowledge all complaints within 24 hours and provide a resolution within 15 business days. Complex cases may take up to 30 business days, and you will be kept informed of the progress.

3. Escalation Process

If you are not satisfied with the initial resolution, you may escalate your complaint to the Grievance Officer:

Grievance Officer

ELITE AXIS SERVICES PRIVATE LTD

care@jewalmart.in

+91 91991 69160

4. Regulatory Recourse

If your grievance remains unresolved after exhausting our internal redressal mechanism, you may approach the relevant regulatory authorities as per applicable Indian law.

5. Our Commitment

ELITE AXIS SERVICES PRIVATE LTD (CIN: U47733TN2026PTC211637) is committed to fair practices and transparent resolution of all customer grievances in compliance with applicable regulations.